This was my last week of school for the 2024–2025 year, and to say it was busy is an understatement! Between Donuts for Dads, Spirit Week, Field Day, and the Moving Up ceremony, it was a whirlwind. Friday was spent cleaning and breaking down the classroom, if you’ve ever taught school, you know that means organizing a lot of moving parts: toys, books, centers, and supplies that all have to find a home in storage.
We also had our staff send-off parties this week at local restaurants. I have to say, I was genuinely impressed with the service at Chili’s. Our server was cheerful, knowledgeable, and incredibly attentive. She was clearly someone who enjoyed her job, and it made for a really fun and relaxing experience, the perfect ending to a very full week.
On the flip side, my husband and I grabbed carryout from Chipotle earlier in the week, and it was a major letdown. The person behind the counter was too busy chatting with friends at the register to even acknowledge us. When we asked a question about a couple of new items, the response was simply, “I don’t know,” followed by her walking away. The next staff member wasn’t any more helpful and acted like we were bothering them.
Having owned a restaurant, I can’t help but notice the contrast in service, and how much of a difference it makes. One experience left me smiling after a long week; the other just disappointed.
Kindness is now part of the curriculum at my school through a program called Positive Action. Children are encouraged to choose kindness every day and are recognized when they do. It’s a beautiful practice and a necessary one. Somewhere along the way, especially after the pandemic, it seems there was a disconnect in human interaction. Without regular, meaningful contact, people can forget how powerful simple acts of kindness really are.
Recently, I was surprised by the lack of professionalism during a visit to our doctor’s office. The receptionist was eating a bag of potato chips during check-in and the nurse was sitting in the waiting area having a very personal phone conversation. Thankfully, both women were kind and pleasant, but I was still taken aback by the setting. It reminded me that while kindness is essential, so is professionalism, especially in environments where people seek care and support.
According to some estimates, it takes approximately twelve muscles to smile and forty three to frown. It’s important to note that these are just estimates, and the actual number of muscles involved can fluctuate based on factors such as facial anatomy and the effort put into the expression.
Each morning, I make it a point to look my students in the eye and greet them with a cheerful, “Good morning!” I also try to notice and comment on something kind or joyful, often it’s a beautiful smile, and I make sure to thank them for sharing it.
We have one little boy who arrives each day with the biggest frown imaginable. But every morning, I greet him with, “I’m so glad to see you at school today.” And without fail, that frown slowly turns into a smile. It’s a simple gesture, but it reminds me just how powerful a kind word and genuine connection can be.
Sometimes all it takes is a smile to prove that kindness doesn’t need words to be heard and to make our world a brighter place.
Kate Emery General is a retired chef/restaurant owner who was born and raised in Casper, Wyoming. Kate loves her grandchildren, knitting, and watercolor painting. Kate and her husband, Matt are longtime residents of Cambridge’s West End where they enjoy swimming and bicycling.
